Knave, Nave, Know, Now: English is hard. Communication is harder. So much of our communication is non-verbal: pitch, volume, intonation, emphasis, inflection, facial tics, posture, gestures, eye contact, eye movement, ... We do all of these things subconsciously when we speak, yet none of this is communicated when we write. We've tried to adapt to the digital age by capitalizing, emojis, acronyms, bold, italics, underline, ... However, you cannot completely emulate human behavior, hence, communication, by words alone. If it's important, make time to have a face to face conversation. It will mean more to the hearer, whether it's good news or bad.
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